FAQs

Shoely is a new online shoe store using advanced technology to deliver perfect fitting shoes. With a quick 3D foot scan from any iPhone with Face ID, Shoely’s team of online experts can analyze your unique foot shape and biomechanics to recommend shoes that’ll boost comfort, enhance performance and prevent injuries.

At shoely.com, you’ll find 10K+ shoe styles available, from all the brands you love, at standard retail prices, with free shipping and returns. You can even personalize any shoe with Shoely Custom Insoles, made from your 3D foot scans, to take your comfort to a whole new level!

The benefits of perfect fitting shoes can positively impact the lives of nearly ALL human beings. That said, Shoely is especially useful for people currently suffering from foot pain, discomfort or fatigue, people who put a lot of stress and strain on their feet as a result of their profession or recreational activities and people who simply want to have a bit more pep in their step each day.  

This video will walk you through the process. If you run into any issues, just reach out!

You rely on your feet for almost everything, so keeping them happy is pretty important, right? Investing in good shoes is critical, but the truth is, all mass-produced shoes lack the support your unique feet truly need. This leads to unnecessary pain, discomfort and fatigue and ultimately slows you down. Custom insoles are made just for you and inserted into any shoe to provide perfect support, helping to boost comfort, relieve pain and improve your overall well-being.

First, we cannot overemphasize that Shoely Custom Insoles are 100% custom to you. Each pair produced is literally one of one. There are plenty of insoles on the market ranging from $10-$200 per pair that are mass-produced in “cookie-cutter” shapes but we believe that most of them simply miss the mark because they aren’t built to support YOUR unique feet. On the custom orthotic/insole end of the market, there are options from $200 to $500+ per pair, with those prescribed by a medical professional being most effective, but generally being way too expensive and hard to get for most people. 

The rule of thumb we recommend is that you retire your custom insoles when you retire the shoes they’re in. We recommend simply putting your custom insoles in when you get your new shoes and you never have to take them out. They’ll just be there in the background, every step of the way, keeping you perfectly supported.

Shoely Custom Insoles consist of a moisture-wicking polyester top cover, shock-absorbing EVA foam and a proprietary thermoplastic core that provides a supportive yet dynamic element to the insole.

While it is definitely possible to have legitimately flat feet, research suggests it is quite rare (less than 8% of population). The most common type of “flat feet” occurs when standing or placing weight on one’s arches, causing them to collapse. When unweighted, these arches return to a normal height. In these instances, Shoely Custom Insoles can help support the feet in their unweighted position to help prevent arch collapse.

Orders for custom insoles and custom-fit shoes typycally arrive to customers in 7-10 business days. All orders received after 12pm PT go into production the following business day. Please allow up to 7 business days for customization to be completed.  

Shoely Yours members can return shoes to us for any reason within 30 days of purchase date. Returns for non-members must be new, unused and in original packaging. 

Shoely Custom Insoles come with a 30 day Feel Great Guarantee. This means you can wear them for up to 30 days and send them back for a refund if you are not completely satisfied. 

For all return requests, please reach out to us via the Contact Us page or through our online chat.  

First, log into your account using your phone number and one time access code. Then, from the navigation menu, click on 'Shoely Yours'. Click the blue 'Redeem Credits' button and then enter the amount you want to redeem along with your Shoely account email. Click 'Redeem Credits' button and check your email to find the promo code for your credit. 

First, log into your account using your phone number and one time access code. Then, from the navigation menu, click on 'Shoely Yours'. Click the 'Cancel Membership' link and follow on-screen instructions.

If you run into any issues, please reach us directly at hello@shoely.com or through the Online Chat.